Deputy Country Director – Program Quality & Development (DCD-PQD) Ukraine – Ukraine

Leonardo Rasaki

Duty Station: L’viv (Ukraine)

Starting Date: As soon as possible

Duration of Contract: 1 year, renewable

Report to: Country director

Reporting Lines/Line Management: MEAL manager, Partnerships manager, Data/Information Manager, and Business Development manager

Job Summary:

CARE in Ukraine is working to provide humanitarian aid to persons affected by the current crisis in Ukraine, through a locally led response, with most of the field implementation work being carried out by a diverse panel of partner organizations.


  • Under the direct management line of the CD, and as member of the Senior Management Team (SMT) for CARE programme in Ukraine, the DCD-PQD plays a leading role on the development of high quality, locally led, innovative programs that deliver, through a protection focus, immediate and lasting change for people in need
  • The DCD-PDQ will contribute to the development of a multi-year programme strategy, essentially by supporting evidence based and data driven decision making, quality management and impact, in accordance with the values shared between CARE and the partners
  • The position holder ensures that programmes are needs-driven and result-based, monitored closely and implemented in accordance to core humanitarian standards and best practices
  • S/he will ensure the development of an adequate IM system, using existing processes and introducing new ones as needed, possibly in collaboration with external IM actors
  • The position will coordinate the provision of adequate and timely technical capacity building plans (peer-to-peer learning approach) of partners in all areas of management
  • In accordance with a matrix-based approach, the position holder will foster the implementation of cross-team collaboration mechanisms, together with the DCD-Programme Implementation (PI), the DCD-Programme Support Services (PSS) and the Safety, Security and Access Manager.
  • The position will also assure that the CARE programme is closely coordinated with the humanitarian community and coordination architectures nationally and regionally, incorporating research and best practices to inform the quality of our work.
  • The DCD-PQD initiates, coordinates and reviews the writing of concept notes, proposals, bi-weekly/monthly/quarterly programme reports, as well as success stories as required
  • The DCD-PQD will also foster crosscutting learning initiatives to enhance diversity, integrity, inclusiveness and accountability within CARE programme teams in Ukraine

We are looking for a highly motivated, skilled professional who has the ability to position Program Quality and Development at the centre of CARE’s work in Ukraine. S/he should be an excellent communicator and planner with critical thinking skills to assist CARE to improve its partnerships in strategic, realistic, and practical ways, and in accordance with the operating context. The DCD-PQD role requires strong inter-personal relationship management and coordination skills, experience in emergency programming in large-scale and highly volatile humanitarian crisis, with a proven knowledge of the challenges of operating in complex and unsecure environments, and with a solid experience in capacity assessment and capacity building to efficiently support partners.

Main Duties and Responsibilities:

  1. CARE Programme Strategy development
  • Maintain deep understanding of the security, social, political, and economic context in Ukraine by initiating in-depth community surveys in areas where CARE foresees needs for programme expansion
  • Provide inclusive and cohesive leadership to CARE’s programme teams in Ukraine, ensuring that priorities and opportunities identified by partner organizations strongly contribute to the development and implementation of the Strategic Plan, the master budget plan and the funding strategy
  • Adequately, support the definition and review of a 2-year Strategic plan for Ukraine centred on humanitarian needs, resources mobilizations, accountability framework, programme quality and impact
  • Ensure that in strategy and programme planning CARE’s role is defined in complementarity with capacities and strategies of other humanitarian actors intervening in Ukraine
  • Ensure the mainstreaming of gender and protection issues in CARE’s related activities following guidance from the relevant clusters, to ensure that all concerns reported are properly addressed
  • Support the CD in developing a funding strategy, diversifying and strengthening donors’ engagements
  • Actively liaise with other programmes/actors in Ukraine, as well as CARE International’s technical units to maximize synergies and application of best practices across CARE’s confederation
  1. Partnerships and Capacity Building
  • Develop systems and mechanisms to ensure fair selection of partners to work with CARE
  • Ensure the pool of partners working with Ukraine are meeting CARE’s requirements for programming, through a proper due diligence process
  • Develop partnerships framework agreements and ensure that a risks compliance mechanism is in place to address the risks identified
  • Ensure CARE is providing enough support to implementing partners through mentoring, coaching and structured trainings that are pre-identified and scheduled using jointly approved capacity development plans
  • Work with the Partnership Manager in conducting regular reviews of CARE’s partnership approach and partnership management system including contributions to the development and follow-up of the revision of the existing processes and tools
  • Conduct periodic review of annual plans in PDQ area with partner organizations to ensure common vision in technical areas
  • Ensure that partner organizations are systematically involved in the design of the project proposals, including logical framework and budgeting
  1. MEAL & Data Management
  • Develop a CARE Ukraine’s programme quality framework/strategy by ensuring CARE Ukraine’s Programme Quality systems are aligned with CARE International standards and working towards achieving CHS
  • Ensure CARE Ukraine has a solid MEAL framework in place and that relevant tools adapted to various implementing modalities are in place
  • Contribute to decision making process to improve programme quality across CARE Ukraine programming by identifying gaps, challenges and risks in the areas related to Program Quality of CARE Ukraine and work with all relevant stakeholders on addressing them
  • Develop adequate information management systems to ensure that the Country Programme is based on data/needs analysis gathered from high quality Monitoring, Evaluation, Accountability, and Learning (MEAL) through partners
  • Ensure that the different technical sectors of the Country Office are coordinated, integrated and support each other to optimize programmes and projects quality
  • Guide the work of the MEAL Manager and his/her team to ensure relevancy, timeliness and quality of processes, inputs, and products
  • Ensure MEAL team’s priorities are well aligned with CO priorities and ongoing work and that the PQ MEAL team works closely with the program teams
  • Ensure highest quality of conducted evaluations and external monitoring services.
  • Ensure applicability, logic and quality of MEAL SoPs and guidelines to address remote management gaps and challenges
  • Ensure CARE Ukraine data consolidation process is adapted to various modalities as well as realistic and practical solutions are implemented to avoid incoherent data and double counting
  • Setup the Accountability Mechanism for CARE Ukraine, in line with CARE’s FAM standards
  • Keep oversight of the functioning of CARE’s Data Management system, identify related risks and challenges and propose solutions
  • Identify gaps in the capacities of the Data Management unit and software/system and work with the IM Coordinator to address them
  • Ensure that collected learnings and recommendations are shared with the relevant departments from CARE Ukraine for their actions and follow up.
  • Ensure that all grant proposals include solid MEAL inputs and costs
  • Facilitate CARE Ukraine annual reporting (PIIRs) as per the given templates and guidelines
  • Promote the use of findings coming from respecting PQ units for learning and adaptive management
  • Build the capacity of partners on various areas across PQ
  • Support sufficiently Area Offices in meeting their needs for quality programming and developing programmes
  1. Business Development
  • Feed into the overall program strategy, providing data and analysis as required for strategic purposes and new program design, including proposal development
  • Lead on developing programmes that are adaptive and can respond to humanitarian crisis as and when necessary
  • Lead role in ensuring coordination of all technical input to country strategy, proposals and reports
  • Lead on developing protection-based programmes and sector log-frames aligned with strategy and partnership strategy
  • Ensure beneficiaries participate in design, implementation and monitoring of the programs via partner organizations
  • Support the BD Manager to lead the proposal development processes and ensure roles and timeframes are communicated and well understood by the proposal development team
  • Lead the CO Resource Mobilization Strategy review processes, facilitating decision making to ensure that fundraising strategies and activities are relevant and remain aligned with changes in the context and programming
  • Evaluate eligibility and provide summaries of opportunities and calls to support the CO Go-No-Go appraisal and decision-making process
  1. Representation and Networking
  • Support in establishing, maintaining, and improving active and regular working relationships with: partner agencies including humanitarian and development donors, and local and international NGOs
  • Maintain a network across CARE International and the membership to secure technical resources to support the strategy
  • Engage with UN Agencies on a sectoral or cross-sector basis regarding working group/cluster architecture to manage CI commitments and effective performance in hosting Co-Leads Partnerships
  • Support advocacy and media campaigns by defining technical messaging
  1. Team Management and Coordination
  • Monitor the recruitment, training and promotion of programmes staff to ensure core functions are filled, with focus on nationalisation of positions where feasible
  • Manage the performance of direct reports using CI performance management policies and procedures as well as through appropriate coaching, mentoring, training and development
  • Support the development/revision of job descriptions, management structures and performance management, of units under his/her supervision
  • Provide timely information on spending and forecasting of related budget lines to finance
  • Work closely with PQ and Program staff to promote a collaborative and productive team environment
  • Supervise, mentor and coach direct reports to become the strong lead of their technical units and produce high quality outputs
  • In collaboration with the human resources department, identify capacity development needs of staff

Key Interactions:

Reporting line: Country Director

Direct Supervision: Partnerships Manager, MEAL Manager, Business Development Manager

Peer-to-peer collaboration: DCD-Programme Implementation, DCD-Programme Support Services, Security and Access Manager, Technical/sector managers, Area managers

External: Implementing partners, peer organizations, national organizations, donors and UN agencies.



  • Master’s Degree in a relevant subject
  • At least 8 years of proven leadership in programme design and management at senior level in a similar context
  • At least 3 years of previous experience in developing partner’s lead operations
  • Strong knowledge and experience in gender marker and protection-based approach
  • Solid experience and skills in negotiation and relationship brokering
  • Good command of the English language (written and oral)
  • Knowledge of Microsoft Office and similar applications.
  • Strong organizational and reporting skills
  • Pro-active and helpful attitude, ready to take on a variety of new tasks
  • Ability to multi-task and manage competing priorities
  • Strong Program Quality vision and focus
  • Excellent communication and influencing skills across a range of stakeholders, but particular with partners


  • Good command of the Ukrainian language (written and oral)
  • Previous experience in Ukraine
  • HEAT certificate

Key Competencies:

  1. Respect.
  2. Integrity.
  3. Commitment.
  4. Diversity.
  5. Initiative and Self-starter.
  6. Facilitating Change.
  7. Building Relations across Work Units.
  8. Communicating with Impact.
  9. Planning and organizing.
  10. Innovation.

About CARE:

CARE International (CARE) is a non-religious, non-political international development and humanitarian organization, dedicated to fighting global poverty. CARE works in around 100 countries globally, engaging diverse partnerships to support communities to overcome poverty through development projects and delivers humanitarian assistance. CARE programmes address social injustice whilst placing women and girls at the core of programming in order to create sustainable positive change in poor communities. CARE is an equal opportunity employer irrespective of nationality, religion, ethnicity, caste, or gender.

Accountability within CARE:

A commitment to CARE values and CARE’s integrity framework is critical to working with CARE. Any candidate offered a job with CARE will be expected to adhere to the following key areas of accountability:

  • Comply with CARE’s policies and procedures with respect to safeguarding, code of conduct, health and safety, confidentiality, do no harm principles and unacceptable behaviour protocols.
  • Report any concerns about the welfare of a child or vulnerable adult or any wrongdoings within our programming area.
  • Report any concerns about inappropriate behaviour of a CARE staff or partner.


Children and vulnerable adults who come into contact with CARE as a result of our activities must be safeguarded to the maximum possible extent from deliberate or inadvertent actions and failings that place them at risk of abuse, sexual exploitation, injury, and any other harm. One of the ways that CARE shows this on-going commitment to safeguarding is to include rigorous background and reference checks in the selection process for all candidates.

Gender equality:

CARE is committed to meeting the standards of theCARE International Gender Policy(2019). Through this policy, CARE seeks to promote the equal realization of dignity and human rights for girls, women, boys and men in all diversities, and the elimination of poverty and injustice. Specifically, this policy seeks to improve the explicit incorporation of gender in programmatic and organizational practices.

How to apply

Please send your complete application package (CV, motivation letter, references) only in English to Jo Fox at [email protected] no later than 10 October 2022, with DCD – PQD Ukraine as the subject title of your email. Applications will be reviewed on a rolling basis. Female candidates are strongly encouraged to apply.

Please note that only shortlisted candidates will be contacted. References will only be contacted after the interview.

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