JOB TITLE: Program Manager – Community & Partner Learning
DEPARTMENT: Professional and Continuing Education
POSITION STATUS: Full-time (35 hours/week)
LOCATION: Brampton or Sault Ste. Marie
SUPERVISION RECEIVED: Director, Professional and Continuing Education
SUPERVISION EXERCISED: Program Coordinator (future)
Community & Partnership Relationship Management 45%
Program Management 30%
Program Lifecycle Maintenance 15%
The Program Manager – Community & Partner Learning is responsible for operational leadership in the Community & Partner Learning portfolio within Professional and Continuing Education (PACE). The incumbent will be inspirational, hands-on and results-driven with the ability to take initiative, as well as forging and sustaining meaningful relationships in order to impact and serve the Algoma University tri-campus community. This position is responsible for developing and supporting community programs, municipal agencies and other stakeholders in efforts to promote programs and services offered to strengthen the Algoma communities. The incumbent will work closely with the Algoma U community to improve network alignment and apply the shared principles of access, education and lifelong learning.
The Program Manager will work with students, faculty, industry, community and academic partners to build the strategy and development plan for the successful delivery of programs and special projects related to Professional and Continuing Education (PACE) at Algoma University.
Community & Partnership Relationship Management
Collaborate with internal and external partners to understand market opportunities for PACE community based programming, clearly identifying the target audience, goals, revenue targets, learning and community engagement experience
Establish Standard Operating Procedures for managing partner relationships, refining understanding of partner needs, and identifying new opportunities for growth
Effectively manage concurrent relationships, including those with competing priorities, leveraging support from other members of the partnership team
Support internal and community program development, participate in external network and analytical, experimental, investigative and other fact-finding activities, as required
Develop initiatives that promote value based programs in the community, working with members to share best practices, and reduce challenges and barriers, while maximizing community access and impact
Design and ensure implementation of service-first policies and practices that meet objectives, prioritizing the needs our programs, partners, and our communities
Accountable for collecting, analyzing, and reporting on data and information required to support evidence-based programming and decision making
Work with government/partner agencies to build AU’s network capacity
Actively identify and develop new partnerships within the tri-campus high needs areas, working closely with stakeholders to determine needs, capacity to deliver and program sustainability
Develop and manage a network of local referral sources through effective community outreach, including coordinating all marketing events (e.g. trade shows, community engagement, sponsorship and other special events) with the intent to grow network and meet objectives
Represent PACE at community meetings and/or any external program related events
Communicate program goals, approaches and partnerships, and represent the project to all involved departments/stakeholders
Develop and coordinate the implementation and evaluation of projects and other initiatives aligned with the strategic priorities of the department/ Faculty.
Lead analyses of, and make recommendations regarding, a broad range of issues including business practices in the delivery of services
Manage relationships with stakeholders by acting as the first point of contact for inquiries, requests and concerns
Create a variety of documents including business plans, project scope documents, grant applications, and reports, as required
Ensure project deliverables and overall milestones are met within established timeline
Initiate and complete related research to prepare background documents, marketing materials and strategic recommendations for projects
Create and recommend new and revised policies, procedures and business practices to address current and anticipated issues in order to improve efficiency and effectiveness
Facilitate meetings to inform strategy development and support project implementation
Program Lifecycle Maintenance
Plan the overall program(s), monitor progress and implement all project phases
Monitor risks and issues, and take corrective actions through planning and implementing workflow for all stakeholders
Develop and implement communication plans that support strategic objectives
Promote strong collaboration between stakeholders in order to ensure cohesive, unified, and efficient project implementation
Create and remain informed of project progress through regular reports and newsletters
Research new supports and approaches in the tri-campus community and act as a champion for a learning culture in the organization and communities AU serves
Analyze current processes and developing enhancements to create efficiencies
Prepare and analyze various cost accounting models such as Responsibility Centered Management Model
Complete financial data required for Freedom of Information requests
Collaborate and engage with Algoma Leadership Team and external community partners
Ensure incorporation of the University’s values, including the Special Mission and Seven Grandfather Teachings, throughout all aspects of the role/policies and procedures
Other related duties may be assigned, as required
Minimal: sitting (extended periods), walking (minimal), lifting (15 lbs), keyboarding (considerable time).
Minimal: minimal exposure to noise, and odours.
Moderate: attention to detail, multi-tasking, high-paced and deadline-driven.
Considerable: activities are performed in an environment with frequent exposure to mental pressure conditions where mental stress would be noticeable (i.e. normal deadlines, repetitive work etc.)
Minimum five (5) years’ experience in program management/coordination or a related field
Project management and coordination skills; ability to consistently plan, facilitate, document and follow up on meetings, tasks, decisions and approvals in a transparent manner
Excellent communication and relationship management skills (written, verbal, interpersonal, presentation, advocacy), with ability to communicate clearly and with tact to diverse groups of internal and external stakeholders including faculty, staff, administrators, partners, and clients
Experience with government relations and expertise in policy and program development at the federal, provincial and municipal level
Ability to prepare and present compelling client training proposals that clearly outline training needs via needs assessment results and articulate a recommended, viable solution
Experience in management and administration, including monitoring and overseeing program budgets
Demonstrated ability to effectively engage in the process of program assessment, planning, implementation and evaluation
Strong organizational, analytical, and problem solving skills
Professional curiosity for city building, higher education, civic engagement, social innovation and collaboration
Demonstrated and proven ability to be a considerate and service-oriented relationship builder
Experience dealing with senior executives and officials in developing programs and collaborations
SALARY RANGE: $81,987 to $97,162
Please submit a resume and cover letter (combined PDF) to [email protected] no later than 4:00pm on Tuesday, September 20, 2022.
Algoma University is strongly committed to fostering diversity and inclusivity within our community and is an equal opportunity employer. The university invites and encourages applications from all qualified individuals who would contribute to the further diversification of our Institution, including equity-seeking groups that are traditionally underrepresented in employment (Indigenous peoples, racialized persons, women, persons with disabilities, and 2SLGBTQQIPA+ persons).
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, upon request, accommodation will be provided by Algoma University throughout the recruitment, selection, and/or assessment process to applicants with disabilities.
Please note that the successful candidate will be required to provide a Police Vulnerable Sector Check as a condition of employment.
This position is open to all qualified applicants, although preference will be given to Canadian citizens and permanent residents of Canada.